Return & Refund Policy

Thank you for shopping with RubyHouse. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

• The item was purchased within [Insert Number, e.g., 30 days] of delivery
• The item is unused, unworn, and in its original condition
• The item is in its original packaging with tags attached
• You have proof of purchase (order number or receipt)

2. How to Request a Return

To initiate a return:

• Email us at info@rubyhouse.com
• Provide your order number and reason for return
• Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.
• RubyHouse is not responsible for lost or damaged return shipments.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [Insert Number, e.g., 7 days] of delivery with photos of the item. We will arrange a replacement or refund at no additional cost to you.

5. Refund Process

• Once we receive and inspect your return, we will notify you of approval or rejection.
• If approved, refunds will be issued to your original payment method.
• Please allow [Insert Number, e.g., 5–10 business days] for the refund to reflect in your account.

6. Exchanges

We only replace items if they are defective, damaged, or the wrong size (if applicable). Contact us to request an exchange.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card company
• Contact your bank (processing times may vary)

If you have done all of the above and still have not received your refund, please contact us.

8. Cancellations

Orders may only be canceled within [Insert Timeframe, e.g., 24 hours] of purchase. Once an order has been processed or shipped, it cannot be canceled.

9. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

RubyHouse
Email: rubyhouseindia@gmail.com
Phone: +91 8157990000
Address: RUBY HOUSE, XXII/1019, CHUNGAM, SULTHAN BATHERY CIRCLE, WAYANAD, KERALA-673592